Frequently Asked Questions
We’ve compiled the answers to some of our customer’s most frequently asked questions. Please give us a call or use our convenient contact form to reach out to us if your question isn’t listed here. We’re ready to help!
Will you come to my city for pick-up and delivery?
Frequently Asked QuestionsOur service area is pretty big, covering all of Raleigh and the surrounding areas: Raleigh Cary Apex Morrisville Garner Wake Forest Knightdale Clayton Chapel Hill Carroboro Hillsboro Durham If you don’t see your city listed here, call our...
Can you repair my area rug?
Frequently Asked QuestionsWe’re fortunate to have repair experts on staff to perform dye correction repairs and most of our area rug repairs. Our rug weaving experts in Omaha, NE are on hand to consult with us and provide a repair quote should your area rugs need more...
Do you guarantee your services?
Frequently Asked QuestionsWe are proud of the services we provide and the quality of work that we do. Our 100% Satisfaction Guarantee states that if you are not satisfied with our services, we will work to make it right until you are satisfied.[dipi_blog_slider...
How long will it be before you return my rugs to me?
Frequently Asked QuestionsIn general, we complete our cleaning services in about a week. While we do work as quickly as possible, circumstances may exist where we will need to keep your rugs longer, like in the case of rug repairs or pet urine damage requiring...
What should I do if I think my rug has moths?
Frequently Asked QuestionsWool moths are beige in color and are very tiny. They look nothing like the moths that are attracted to your porch light. They eat the proteins found in wool and silk fibers. The more undisturbed an area with a food source, the better! Even...
Does Klean Rug of Raleigh provide wall-to-wall carpet cleaning services?
Frequently Asked QuestionsKlean Rug of Raleigh is a full-service rug care shop strictly dedicated to the care and maintenance of your fine area rugs. Our sister company, Klean It, provides the residential and commercial cleaning services that you may be looking for....
Is it a good idea to have a stain protector applied to my rugs?
Frequently Asked QuestionsStain and fiber protectors are definitely a good idea, but they are not all equal. There are two main types: water-based (over-the-counter) and solvent-based (professional). In either case, re-application after a professional rug cleaning is...
Should I use a rug pad under my area rugs?
Frequently Asked QuestionsThe primary function of a rug pad is to help reduce wear in heavy traffic areas, but they also provide some level of noise control, add comfort under foot, and help to keep rugs from shifting suddenly. If you need more incentive, TWO of the...
Can you clean my area rugs in my home?
Frequently Asked QuestionsArea rugs should never be cleaned in the same way wall-to-wall carpet is cleaned. The steam heat and high pH pre-sprays used in carpet cleaning systems leads to dye damage and brittle texture change in most fine area rugs. To achieve the best...
Do you provide a pick-up and delivery service?
Frequently Asked QuestionsKlean Rug of Raleigh offers THREE different pick-up and delivery options for your convenience: Cash & Carry – For a discount on the cleaning cost, you may bring your rugs in and pick them up yourself. Just leave them in your car, and...
Can you remove the odor from my rug? My dog had an accident on it.
Frequently Asked QuestionsRegular rug cleaning may improve pet urine odors, but to truly remove the odor-causing bacteria, we must treat the stains at the source with custom formulated urine decontamination products safe for use on fine rugs. Try to avoid...