Frequently Asked Questions

Can you remove the odor from my rug? My dog had an accident on it.

Regular rug cleaning may improve pet urine odors, but to truly remove the odor-causing bacteria, we must treat the stains at the source with custom formulated urine decontamination products safe for use on fine rugs.

Try to avoid over-the-counter spotting products. Most of these are not effective and can cause dye bleed, permanent discoloration, and may even chemically burn your rug fibers. We carry for purchase a spot remover that is safe for use on virtually all fiber types.

Dog Peeing on Rug